Samuel and Robert talk Knowledge Center tips with our inaugural guest, Jeff Vincent.
Samuel regrets to inform you we are back.
Jeff Vincent, Head of Customer Success at Wistia, joins us.
5 Star Review! Thanks!
Jeff defines Knowledge Centering
Robert nails it. Battleships are sunk.
How can you force people to look at your documentation?
Apparently, we like search.
Jeff delivers a killer way to unlock customer language.
Samuel asks Jeff all the questions.
Samuel sinks a Battleship.
Learning Centers are not Knowledge Centers
Non-controversial Controversy is Instigated
Rage quit your computer
Intense Disagreement, Strife, No Documentation
Documentation as Marketing?
Wistia is awesome.
Resources of the Week:
What is a whip-around?